TERMS OF SALE AND WEBSITE USE

Effective 16 September 2026.

Nothing in this document is intended to exclude, restrict or modify any right or remedy you have under the Australian Consumer Law.

THE ESSENTIALS

Before the detail, the six things that matter most:

• Cancelling an order. You may cancel within 48 hours of placing your order, provided the goods have not already left the supplier's warehouse. After 48 hours, or once the goods have been despatched, the order cannot be cancelled.
• No change-of-mind returns. Because we order each piece in for you rather than holding stock, we do not offer returns, exchanges or credits for change of mind. Your rights where something is faulty are set out in Part 10 and are not affected.
• Natural materials vary. Variation in timber grain, stone veining, fibre tone and weave is the character of the material, not a fault.
• Inspect within 72 hours. Unwrap and check your delivery within 72 hours and tell us immediately, with photographs, if anything is damaged in transit.
• Lead times are estimates. Most pieces are made to order. Delays happen in global freight. If you are working to a fixed deadline, tell us before you order.
• Pricing errors. We are not bound by a price that is obviously wrong.
• Storage. If we hold goods for you, the first two weeks are free. After that it is $70 per week per cubic metre unless we have agreed otherwise in writing.

PART 1 — THE AGREEMENT

1.1 Who we are. Biku Living & Design is a registered business name of SLR Group Pty Ltd (ABN 44 635 191 007), an Australian proprietary limited company. In these terms, "Biku", "we", "us" and "our" mean SLR Group Pty Ltd trading as Biku Living & Design. "You" and "your" mean the person or entity placing an order or using our website.

1.2 What these terms cover. These terms apply to your use of www.biku.com.au and to every order you place with us, whether through the website, by email, by telephone, or through a design consultation.

1.3 Acceptance. By using our website or placing an order you confirm that you have read, understood and agree to be bound by these terms, together with our Privacy Policy, our Warranty, Returns and Refunds policy, and our Shipping and Delivery policy, each of which forms part of this agreement.

1.4 Entire agreement. These terms, together with the policies referred to in clause 1.3 and any written variation we have given you, are the entire agreement between us. They replace any earlier representation, agreement or understanding, whether spoken or written. No employee or contractor has authority to vary these terms verbally.

1.5 Changes to these terms. We may amend these terms at any time by publishing an updated version on our website. The version published when you place an order governs that order.

1.6 Governing law. This agreement is governed by the law of Queensland, Australia. Each contract of sale is formed in Queensland. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland and the courts that hear appeals from them.

1.7 Your capacity. By placing an order you warrant that you are at least 18 years of age and able to enter a binding contract. If you order on behalf of a business or other entity, you warrant that you are authorised to bind it.

1.8 Severability. If any provision of these terms is found void, unlawful or unenforceable, that provision is severed and the remaining provisions continue in force.

1.9 Waiver. Our failure to enforce any provision is not a waiver of that provision or of any other.

1.10 Electronic communication. You consent to receiving communications from us electronically, including by email and SMS, and agree that electronic communication satisfies any legal requirement that a communication be in writing.

1.11 Notices. Notices to us must be sent to hello@biku.com.au. Notices to you will be sent to the email address on your order.

PART 2 — OUR PRODUCTS AND HOW THEY ARE DESCRIBED

2.1 Natural materials. Many of our pieces are made from solid and reclaimed timber, natural stone and marble, leather, and plant fibres including rattan, jute, seagrass and banana leaf. These materials are not uniform and are not manufactured to a single appearance.

2.2 Singular identity. No two pieces made from reclaimed or natural material are identical. Variation in grain, texture, lustre, tone and figure is inherent to the material and is not a fault.

2.3 Expected characteristics. You should expect, and these are not faults:

(a) patching, where reclaimed timber has been filled with timber of the same species; (b) original bolt holes, nail holes and repair marks from the timber's earlier life; (c) splitting, checking and surface movement as solid timber adjusts to the humidity and temperature of your home; (d) the leaching of natural oils from timber and leather; (e) colour variation in plant fibre, including green, brown and black patches within a weave; (f) veining, inclusion, fissuring and mineral deposit in stone and marble; (g) variation in grain, marking and depth of colour in leather, including healed scars and insect marks, which are evidence of a natural hide.

2.4 Screen and sample variation. We photograph our pieces carefully, but screen calibration, ambient light and the handmade nature of finishing mean the piece you receive may differ in colour, lustre and texture from the image. Fabric, leather and timber samples are a guide only; the finished piece may vary from the sample because of batch variation.

2.5 Dimensional tolerance. Many pieces are handmade. Dimensions may vary by up to 20mm from those published. You should allow for this tolerance when measuring your space. Where a precise dimension is critical, ask us to confirm it in writing before you order.

2.6 What we do guarantee about description. Despite clauses 2.1 to 2.5, we warrant that the goods will match the essential written description and core function given at the time of purchase. If a piece is significantly different in its fundamental design or core material, a remedy is available under Part 10 and under the Australian Consumer Law.

2.7 Errors in published information. Our website and other publications may occasionally contain errors. We may correct any inaccuracy in a description, image, specification or price at any time, including after an order has been placed. Where a correction materially affects an order you have placed, we will contact you and you may cancel that order for a full refund.

PART 3 — ORDERING AND WHEN THE CONTRACT IS FORMED

3.1 Invitation to treat. The display of a product and price on our website is an invitation to treat, not an offer capable of acceptance.

3.2 Your offer. When you place an order you make an offer to purchase the goods at the stated price, including any delivery charge and GST.

3.3 Acknowledgement is not acceptance. The automated email you receive after ordering acknowledges that we have received your order. It is not acceptance of your offer and does not guarantee availability.

3.4 Acceptance. A binding contract is formed when we despatch the goods and send you a shipping confirmation, or when we notify you in writing that we accept the order, whichever occurs first.

3.5 Our right to decline. We may decline or cancel any order, in whole or in part, at any time before despatch, including where:

(a) the goods are unavailable or have been discontinued; (b) there has been a material error in the price, description or image; (c) we suspect fraud or an unauthorised transaction; (d) delivery to your address would incur a freight cost materially beyond that charged; or (e) you do not meet the requirements of clause 1.7.

3.6 Refund on our cancellation. Where we cancel an order under clause 3.5 we will notify you and refund in full any amount you have paid for that order.

3.7 Obvious pricing errors. We are not bound by a price that is obviously wrong, including a price displayed as $0.00 or at a manifest fraction of the correct price. Orders placed at such a price are invalid and will be cancelled and refunded in full.

3.8 Availability. We rely on stock information from Australian wholesalers and overseas makers. Goods may become unavailable without notice. Our liability where goods are unavailable is limited to refunding what you have paid.

3.9 Each order separate. Each order accepted by us is a separate contract. Cancellation or delay of one order does not entitle you to cancel another unless we agree in writing.

PART 4 — MADE TO ORDER, AND CANCELLING

4.1 How we sell. We do not hold general stock. Nearly every piece is ordered from the maker or the Australian wholesaler after you place your order, and some are made to your specification.

4.2 The 48-hour cancellation window. You may cancel your order and receive a full refund if both of the following apply:

(a) you tell us within 48 hours of placing the order; and (b) the goods have not yet left the supplier's or maker's warehouse.

4.3 How to cancel. Cancellation must reach us by email to hello@biku.com.au or by telephone on 1300 002 458 within the 48-hour window. The time of your email or call, not the time we read it, is the time of cancellation.

4.4 After 48 hours. Once 48 hours have passed, the order is confirmed and cannot be cancelled. By then we have committed the order to the maker or wholesaler and, for made-to-order pieces, production may have begun.

4.5 Goods already despatched. If the goods have already left the supplier's or maker's warehouse, the order cannot be cancelled even if fewer than 48 hours have passed. Once goods are in transit we cannot recall them, and the freight cost has been incurred.

4.6 What we will tell you. Where you ask to cancel within the 48-hour window we will check with the supplier whether the goods have been despatched and tell you the answer promptly.

4.7 Payment. Full payment is taken at checkout for orders placed through the website. Where an order is arranged through a design consultation and invoiced, the payment terms are set out on that invoice and agreed with you before the order is placed.

4.8 No change of mind. Because each piece is ordered in for you, we do not offer refunds, exchanges or credits for change of mind, including where a piece does not suit your space, does not match other furnishings, or is no longer wanted. This clause does not affect your rights under the Australian Consumer Law where goods are faulty, and does not apply to the cancellation right in clause 4.2.

4.9 If the maker cannot supply. If a maker or supplier is unable to fulfil your order, for example because a material has been discontinued or a factory has closed, we will notify you promptly and refund you in full. That refund is the limit of our liability in those circumstances, subject to Part 10 and the Australian Consumer Law.

PART 5 — LEAD TIMES AND DELAY

5.1 Estimates only. Every lead time we publish or quote is an estimate based on the information the maker or wholesaler has given us. It is not a promise of a delivery date.

5.2 Why delay happens. Made-to-order furniture depends on production scheduling, international freight, customs clearance, port capacity and third-party logistics, none of which we control.

5.3 Extended delay. Delays beyond the original estimate do occur. In our experience, a disruption at an Australian wholesaler can add up to three to four months, and an order sourced from an overseas maker can, uncommonly, extend to six months or more.

5.4 If you have a deadline. If you are working to a date that cannot move, tell us before you order and we will tell you honestly whether the piece is realistic. If you cannot accept the possibility of the delays described in clause 5.3, you should cancel within the window in clause 4.2.

5.5 Keeping you informed. Where we become aware of a material delay we will tell you, give you the revised estimate, and tell you if it changes again.

5.6 Liability for delay. Subject to Part 10 and the Australian Consumer Law, we are not liable for loss, damage or inconvenience arising from a delay in the arrival of goods, including the cost of temporary furniture, accommodation, storage, or any consequential financial loss.

5.7 Repair and replacement lead times. Where a repair or replacement part must be procured from a maker, the same lead times apply to that part.

5.8 Force majeure. We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, industrial action, failure of a utility or communications network, shipping disruption, government action, or the insolvency of a supplier.

PART 6 — PRICES AND PAYMENT

6.1 Currency and GST. All prices are in Australian dollars and include GST unless stated otherwise.

6.2 Price changes. Prices may change without notice. The price that applies to your order is the price displayed when you place it, subject to clause 3.7.

6.3 Quotations. A written quotation from us is valid for 7 days from its date unless it says otherwise. A quotation is a price only; it does not reserve goods.

6.4 Payment methods. We accept Visa, Mastercard, American Express, UnionPay and JCB, together with Apple Pay, Google Pay, Shop Pay and Afterpay. The methods available to you are shown at checkout. Afterpay is provided by Afterpay Australia Pty Ltd on its own terms, which you accept when you choose it.

6.5 Payment security. Payment is processed by Shopify Payments and, where you choose them, the other providers shown at checkout. Card details are handled by those providers under the PCI Data Security Standard. We do not store your full card number.

6.6 Fraud checks. We take reasonable steps to verify that orders are genuine. For high-value orders we may ask for proof of identity or for confirmation from the cardholder. An order under review will be held until cleared. Where we reasonably suspect fraud we may cancel the order and report the matter.

6.7 Unauthorised card use. Subject to Part 10 and the Australian Consumer Law, we are not liable for loss arising from the fraudulent use of a payment card by a third party.

6.8 Title and risk. Title to the goods passes to you on receipt by us of payment in full. Risk passes to you on delivery, or on the goods being left at your nominated address in accordance with any authority to leave you have given.

PART 7 — DELIVERY AND ACCESS

7.1 How we deliver. We deliver through third-party freight carriers, in most cases direct from the maker's or wholesaler's warehouse. Delivery is subject to the carrier's schedule and terms.

7.2 Delivery estimates. Estimated delivery windows are published at checkout and on each product page. They are estimates, not guarantees. We are not responsible for delay caused by weather, industrial action, or other disruption outside our control.

7.3 Your responsibility for fit and access. Before you order, you must satisfy yourself that:

(a) the piece will fit the space you intend it for, allowing for the tolerance in clause 2.5; (b) it can be carried along the access route, including the gate, every doorway, the hallway and its turns, the stairwell and its landings, and the lift including its door opening, interior depth and the distance to the opposite wall; and (c) your floor and structure can carry the weight. Some pieces weigh 200kg or more.

We publish a measuring guide and send it with your order confirmation. If you are unsure, book a complimentary consultation before you order and a designer will check the piece against your plan.

7.3A Tell us about access. When you order we will ask about anything that could make delivery difficult: parking and truck access, time limits, gated entry, a narrow road or driveway, stairs, and lift access. Answer accurately. Our carriers plan the job from what you tell us.

7.3B If a piece will not fit. A piece that cannot be brought into your home because it will not pass along the access route is not faulty. It is not covered by the consumer guarantees or our additional warranty and cannot be returned, refunded or exchanged on that ground. If a delivery is aborted because access is not as described, you are responsible for the cost of that delivery and of any redelivery or return freight. Part 7 of our Warranty, Returns and Refunds policy sets this out in full.

7.4 Ground floor delivery. Unless we have agreed otherwise in writing, delivery is to the ground floor entrance of your address. Carriers will not usually carry goods up stairs, and will not do so where they judge it unsafe. In some remote or access-restricted areas the carrier may deliver only to the nearest depot or to the property boundary.

7.5 Failed delivery. If delivery fails because nobody was available to receive the goods, or the carrier could not access the property, the goods will return to the depot. You are responsible for redelivery and any storage charges before a second attempt is made.

7.6 Unexpected freight cost. If delivery to your address would cost materially more than the freight charged at checkout, we will contact you before despatch. You may pay the difference or cancel the order for a full refund.

7.7 Assembly and packaging. Unless you have booked a service that says otherwise, delivery does not include assembly, placement in a room of your choice, or removal of packaging.

7.8 Multiple deliveries. Where an order contains pieces from more than one maker, they will usually arrive separately and on different dates.

7.9 Inspection within 72 hours. You must unwrap and inspect the goods within 72 hours of delivery. Any transit damage, breakage or missing part must be reported to hello@biku.com.au within that 72 hours, with photographs of the damage, of the whole piece, and of the packaging including any carrier labels. Keep the packaging until the claim is resolved; a carrier may need to inspect it.

7.10 Why the 72-hour limit exists. Our carriers impose strict windows for damage claims. If we are told after 72 hours we may be unable to recover from the carrier. This clause does not limit your rights under the Australian Consumer Law where goods are not of acceptable quality. If you discover damage after 72 hours that was present on delivery, tell us and we will consider the claim on its merits.

PART 8 — STORAGE AND UNCOLLECTED GOODS

8.1 When storage applies. Most orders ship direct to you. Occasionally we hold goods, for example where you have asked us to hold a piece until a renovation is finished, where a delivery has failed, or where several pieces are being consolidated for one delivery.

8.2 Two weeks free. We store goods free of charge for 14 days from the date we tell you they are ready for delivery or collection.

8.3 After 14 days. Unless we have agreed a longer period with you in writing, storage after 14 days is charged at $70 per week, per cubic metre of space occupied, or part thereof, calculated on the packaged dimensions of the goods. Storage charges accrue weekly and are payable before the goods are released.

8.4 Agreeing a longer hold. If your project timeline means you need us to hold goods for longer, tell us and we will agree a period in writing. We will hold to that period, and we ask only that you keep us updated if the timeline moves.

8.5 Risk during storage. Goods held in storage remain at your risk once title has passed under clause 6.8. We store them with reasonable care.

8.6 Uncollected goods. Where goods remain uncollected and we cannot reach you, or where storage charges remain unpaid, we may deal with the goods under the Disposal of Uncollected Goods Act 1967 (Qld). Before doing so we will give you written notice, sent to the last email and postal address you gave us, which will:

(a) describe the goods; (b) state the amount we claim for storage and other charges; and (c) state that if you do not pay that amount and take delivery of the goods, or give us directions for their delivery, within the period stated in the notice, the goods may be sold.

8.7 The statutory period. The notice period will be that required by the Act. We will not sell goods before that period has expired.

8.8 Proceeds of sale. Where goods are sold, we will apply the proceeds to the storage and other charges owed and to the reasonable costs of the sale, and account to you for any balance in accordance with the Act.

8.9 Disputed charges. If you tell us you dispute our charges before we give notice of intention to sell, our right to sell is suspended until the dispute is resolved, as the Act requires.

8.10 Talk to us. We would rather not be here. If your circumstances have changed, tell us. We will work something out.

PART 9 — DESIGN CONSULTATIONS

9.1 The complimentary consultation. We offer a complimentary design consultation. It carries no obligation to purchase and no fee.

9.2 What it is. A conversation with a designer about your space, by telephone, video or in person where we service your area, and where useful a plan, a concept board and a schedule of recommended pieces.

9.3 Recommendations are advice. Recommendations we give are advice based on the information you give us and the photographs, plans and measurements you provide. You remain responsible for confirming that a piece fits your space and suits your requirements.

9.4 Measurements. Where we work from measurements or plans you supply, we rely on them being accurate. Where we take measurements ourselves we will confirm them with you in writing.

9.5 Fees for extended work. Where a project goes beyond the complimentary consultation, any fee will be quoted and agreed in writing before the work begins. We will not charge you for design work you have not agreed to in writing.

9.6 Service area and travel. In-person consultations are available in the areas published on our website. Consultations by telephone and video are available Australia-wide. Where a location falls outside our published service area we may quote a travel fee, which we will agree with you in writing before the visit.

9.7 Your images. Photographs and plans of your home that you send us are dealt with under our Privacy Policy. We will not publish an image of your home without your written consent.

PART 10 — CONSUMER GUARANTEES, FAULTS AND WARRANTY

10.1 Mandatory statement. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10.2 We deal with your claim. If something is wrong with a piece you bought from us, contact us. We will handle the claim. We will not direct you to the maker or importer to resolve it. Where the maker is involved, that is our arrangement with them, not something you need to manage.

10.3 How long the guarantees last. The consumer guarantees are not limited to a fixed period. They apply for the length of time it is reasonable to expect the goods to last, taking into account the price you paid, the nature of the goods, how they were described and how they have been used. For furniture at our price level, that is a period of years.

10.4 Major and minor failure. A failure is major where a reasonable consumer would not have bought the goods had they known of the problem, the goods are significantly different from their description or sample, the goods are substantially unfit for their normal purpose and cannot easily be made fit within a reasonable time, or the goods are unsafe. Where the failure is major, you choose between a refund, a replacement, or keeping the goods and being compensated for the reduction in value. Where the failure is not major, we may choose between repair, replacement and refund, and will do so within a reasonable time.

10.5 Making a claim. Email hello@biku.com.au with your order number, a description of the problem, and photographs showing the fault and the whole piece. We will respond within 2 business days and tell you what happens next.

10.6 Assessment and inspection. We may need to inspect the piece, in person or by arranging an inspection by a qualified furniture technician. Where we arrange an inspection for a claim that is upheld, we pay for it.

10.7 Collection of heavy items. Where a piece must be returned to us or to the maker in connection with an upheld claim, we arrange and pay for collection and transport. You do not need to arrange freight for a faulty piece.

10.8 What is not a fault. The characteristics described in Part 2 are inherent to natural materials and are not faults. Neither are:

(a) fair wear and tear; (b) damage from misuse, abnormal use, accident or neglect; (c) damage from failing to follow the care instructions we supply; (d) damage from exposure the piece was not designed for, including using indoor furniture outdoors, or placing a piece in prolonged direct sunlight; (e) damage caused by modification or repair by anyone we have not authorised; (f) a defect you were told about before you bought, such as a piece sold as a second or as a floor sample with noted damage.

10.9 Commercial use. Our pieces are supplied for domestic use. Where goods are supplied for commercial, hospitality, office or rental use, the consumer guarantees may not apply in the same way and the additional warranty in our Warranty, Returns and Refunds policy does not apply. Tell us before ordering if a piece is for a commercial setting and we will advise on suitability and on what cover is available.

10.10 Additional warranty. Any express warranty we offer beyond the consumer guarantees is set out in our Warranty, Returns and Refunds policy. An express warranty is in addition to, and does not limit, the consumer guarantees.

10.11 Escalation. If we cannot resolve your claim to your satisfaction you may contact the Queensland Office of Fair Trading on 13 74 68 or at www.qld.gov.au/fairtrading, or the Australian Competition and Consumer Commission at www.accc.gov.au.

PART 11 — LIABILITY

11.1 Nothing excludes the ACL. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

11.2 Limitation where permitted. Where we are permitted to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to replacing the goods, supplying equivalent goods, repairing the goods, paying the cost of replacing the goods or acquiring equivalent goods, or paying the cost of having the goods repaired.

11.3 Consequential loss. To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, or the cost of substitute goods or services.

11.4 Total liability. To the extent permitted by law, our total liability arising out of any order is limited to the amount you paid for the goods to which the claim relates.

11.5 Your indemnity. You indemnify us against any claim arising from your breach of these terms, from information you have given us that is inaccurate, or from your unlawful use of our website.

PART 12 — WEBSITE USE

12.1 Ownership. All content on our website, including text, photographs, product descriptions, illustrations, layout, code and our name and logo, is owned by us or licensed to us and is protected by copyright and trade mark law.

12.2 Permitted use. You may view, download and print pages for your own personal, non-commercial use. You may not reproduce, republish, sell, licence or exploit any part of the site without our written permission.

12.3 Prohibited conduct. You must not:

(a) use the site for any unlawful purpose, or to solicit an unlawful act; (b) transmit a virus, worm or other harmful code; (c) scrape, crawl, harvest or index the site or its data other than by a search engine operating within our robots.txt; (d) interfere with or attempt to circumvent any security feature; (e) impersonate another person or misrepresent your affiliation with any person; (f) harass, abuse, defame or discriminate against any person; or (g) attempt to gain unauthorised access to any account, system or network.

12.4 Availability. We do not warrant that the site will be available uninterrupted or error free. We may suspend, withdraw or restrict the site at any time.

12.5 Suspension. We may suspend or terminate your access to the site, and cancel any order, where we reasonably believe you have breached this Part.

PART 13 — THIRD-PARTY SERVICES

13.1 Services we use. We use third-party services to operate our business, including Shopify for the store and checkout, Klaviyo for email and SMS, our AI chat assistant, freight carriers, analytics providers, and the tools listed in our Privacy Policy.

13.2 No warranty for third-party tools. Where we make an optional third-party tool available, we do so as is and as available, without warranty. Your use of it is at your own risk.

13.3 Third-party links. Our site may link to sites we do not control. We are not responsible for their content, accuracy or practices. Read their terms and privacy policies before dealing with them.

PART 14 — REVIEWS AND CONTENT YOU SUBMIT

14.1 Licence. If you send us a review, a photograph of your home, or other content, whether at our request or not, you grant us a non-exclusive, royalty-free, worldwide licence to use, edit, reproduce and publish that content in our marketing, website and social media. You may withdraw that licence for future use by writing to us.

14.2 Your warranty. You warrant that content you submit is your own or that you have permission to submit it, that it is accurate, and that it does not infringe any person's rights or contain anything unlawful.

14.3 Moderation. We may, but need not, monitor, edit or remove submitted content.

14.4 Photographs of people. Do not send us a photograph containing an identifiable person without their consent.

PART 15 — MARKETING COMMUNICATIONS

15.1 Consent. We send marketing email and SMS only where you have consented or where we are otherwise permitted under the Spam Act 2003 (Cth).

15.2 Unsubscribing. Every marketing email contains an unsubscribe link. To stop SMS, reply STOP. We act on an unsubscribe request within five business days, and usually immediately.

15.3 Transactional messages. Messages about an order you have placed, including confirmation, despatch and delivery notices, are not marketing and continue regardless of your marketing preferences.

15.4 Costs. We do not charge for SMS. Your carrier's standard rates may apply.

PART 16 — HOW TO CONTACT US

Biku Living & Design SLR Group Pty Ltd — ABN 44 635 191 007

Email: hello@biku.com.au Telephone: 1300 002 458 Postal: PO Box 9306, Gold Coast Mail Centre QLD 9726

We reply to email within one business day in normal circumstances.