SHIPPING AND DELIVERY

Effective 2 October 2026.

Nothing in this document is intended to exclude, restrict or modify any right or remedy you have under the Australian Consumer Law.

THE ESSENTIALS

• Most pieces are made or brought in for you. Lead times are on each product page and are estimates, not promises.
• White glove delivery Australia-wide. Furniture and rugs are delivered by a two-person team, placed in the room of your choice, unpacked, assembled where needed and packaging removed. Mirrors, art and large decor or lighting are delivered by two people and placed in your room; hanging and installation are not included. Lighting and smaller decor ship by courier, and decor (not lighting) usually ships free on orders over $350. Your delivery price is shown at checkout.
• Measure before you order. Doorways, hallways, stairs and lifts. A piece that will not fit is not a fault and cannot be returned.
• Inspect within 72 hours and tell us straight away if anything is damaged.
• Cancelling. Within 48 hours of ordering, and only if the goods have not already left the warehouse. See our Terms of Sale.

1. WHERE WE DELIVER

1.1 We deliver anywhere in Australia.

1.2 We do not ship internationally.

1.3 Delivery to some regional and remote areas is quoted after you order. If that applies to your address, checkout will say so and we will contact you within 1 business day with the freight price. You may pay it or cancel the order for a full refund. Some remote locations can be served only to the nearest depot or the property boundary; if so, we will tell you before despatch.

2. FREIGHT COSTS

2.1 One delivery price per order. You pay one delivery price for your whole order, however many pieces it contains and however many makers they come from. The largest service in your order sets the price: white glove for furniture and rugs; room delivery for mirrors, art and any decor or lighting piece too large for a courier (bigger than a 60cm cube or, for decor other than lighting, over 25kg); courier for lighting and smaller decor. Lighting is never free; where courier delivery isn't viable for a lighting order, or a light has no listed size, it comes by room delivery. Other decor-only orders over $350 usually ship free; where free delivery isn't viable for an order, for example a sale order, a regional address or pieces from several makers, the courier price applies. Current prices, including GST:

Order	Metro	Regional
Furniture and rugs, white glove	$199	$349
Some smaller furniture orders from interstate makers	$279	$399
Mirrors, art and large decor or lighting, room delivery	$149	$259
Some smaller room delivery orders	$199	$349
Lighting, courier	$49	$79
Decor only, courier, up to 5kg	$25	$39
Decor only, courier, over 5kg	$39	$59
Decor only (not lighting), orders over $350	Usually free	Usually free

Metro means the Gold Coast (including Tweed Heads), Brisbane, Moreton Bay, Ipswich, Logan, Redlands, the Sunshine Coast, Sydney, Melbourne, Adelaide and Canberra metropolitan areas. Everywhere else is regional or, for some areas, quoted as in clause 1.3. Checkout always shows the price that applies to your order.

2.2 Restricted access. Our standard white glove delivery assumes the team can walk each piece straight in. Lifts are fine. Restricted access means anything that takes extra time or hands: stairs, tight corners or doorways where a piece has to be unpacked or manoeuvred to fit, a long carry from the truck, or no parking nearby. If you tell us at checkout that access is restricted, a $79 restricted access fee applies. If you tell us it isn't and our team finds restricted access on the day, we will contact you about the same $79 fee.

2.3 If delivery to your address would cost materially more than the freight charged at checkout, we will contact you before despatch. You may pay the difference or cancel the order for a full refund.

2.4 If you give us an incorrect address and the goods are returned to the carrier, you are responsible for the cost of redelivery.

3. LEAD TIMES

3.1 The lead time shown on each product page is our best estimate based on what the maker has told us. It is not a delivery date.

3.2 Once goods are ready, transit is usually 5 to 10 business days, longer to remote areas.

3.3 Delay happens in global freight. A disruption at an Australian wholesaler can add up to three to four months; an order from an overseas maker can, uncommonly, extend to six months or more. Part 5 of our Terms of Sale sets this out.

3.4 Where we learn of a material delay we will tell you, give you the revised estimate, and tell you again if it changes.

3.5 If you are working to a date that cannot move, tell us before you order and we will tell you honestly whether the piece is realistic.

4. CANCELLING AN ORDER

4.1 You may cancel your order and receive a full refund if both:

(a) you tell us within 48 hours of placing the order; and (b) the goods have not yet left the supplier's or maker's warehouse.

4.2 Once 48 hours have passed, the order cannot be cancelled. We have committed it to the maker or wholesaler and, for made-to-order pieces, production may have begun.

4.3 If the goods have already left the supplier's or maker's warehouse, the order cannot be cancelled even if fewer than 48 hours have passed. Goods in transit cannot be recalled and the freight has been paid.

4.4 Where you ask to cancel within the window, we will check with the supplier whether the goods have been despatched and tell you promptly.

4.5 Email hello@biku.com.au or telephone 1300 002 458. The time you send the email or make the call is the time of cancellation.

4.6 Full detail is in Part 4 of our Terms of Sale and Part 6 of our Warranty, Returns and Refunds policy.

5. MEASURING AND ACCESS

5.1 Measure the piece and the path. Before you order, measure the space and the route the piece has to travel: the gate, the front door, every doorway, the hallway including its turns, the stairwell and its landings, and the lift including its door opening, interior depth and the distance to the opposite wall.

5.2 Where the dimensions are. The width, depth and height of every piece are on its product page. Our measurements include overhangs, arms and outward curves, taken at the deepest and widest points. Allow up to 20mm for handmade tolerance.

5.3 Our measuring guide. We publish a step-by-step measuring guide and send it with your order confirmation.

5.4 Ask us. If you are unsure, book a complimentary consultation before you order and a designer will check the piece against your plan. It costs nothing and takes ten minutes.

5.5 Tell us about access. At checkout we ask whether access to your home is restricted, as described in clause 2.2. Answer honestly. Our delivery team plans the job from what you tell us. If the delivery cannot be completed because access is not as described, clause 5.7 applies.

5.6 A piece that will not fit is not a fault. If a piece cannot be brought into your home because it will not pass along the access route, that is not a defect. It is not covered by the consumer guarantees or by our additional warranty, and it is not a ground for return, refund or exchange.

5.7 Aborted deliveries. If the delivery team arrives and cannot complete the delivery because access is not as described, or the piece will not fit, the delivery will be aborted and you are responsible for the cost of that delivery and of any redelivery or return freight.

5.8 Weight. Some pieces weigh 200kg or more. Take that into account for your floor, your stairs and the handling at your end.

6. DELIVERY DAY

6.1 What is included. Furniture is delivered white glove: a two-person team carries each piece into the room of your choice, unpacks it, assembles it where needed and takes the packaging away. The team will not carry a piece where they judge it unsafe to do so.

6.2 What is not included. Removal or disposal of your existing furniture, fixing anything to a wall, and electrical installation are not included. Room delivery places mirrors, art and large pieces in your room but does not include hanging or installation. Lighting and smaller decor ship by courier to your door.

6.3 Before the team arrives. Clear the path. Move any furniture, artwork or lighting that is in the way. Put existing rugs in place. Confine pets to another room.

6.4 What the team cannot do. Delivery professionals are not permitted to move your existing furniture, to install or set up electrical equipment, or to take doors off hinges. A licensed electrician is required to install a pendant. A registered builder is required to hang a mirror or fix furniture to a wall.

6.5 Someone must be there. Deliveries require a signature unless you have given a written authority to leave. If nobody is available and no authority has been given, the goods return to the depot and you are responsible for redelivery and any storage charges.

6.6 Multiple deliveries. Where an order contains pieces from more than one maker, they will usually arrive separately and on different dates.

7. CHECKING YOUR DELIVERY

7.1 Unwrap and inspect every piece within 72 hours of delivery.

7.2 Report any transit damage, breakage or missing part to hello@biku.com.au within that 72 hours, with photographs of the damage, of the whole piece, and of the packaging including any carrier labels.

7.3 Keep the packaging until the claim is resolved. A carrier may need to inspect it.

7.4 Why the window exists: our carriers impose strict limits for damage claims, and after 72 hours we may be unable to recover from them.

7.5 This does not limit your rights under the Australian Consumer Law. If you discover damage after 72 hours that was present on delivery, tell us and we will consider the claim on its merits.

8. STORAGE

8.1 Most orders ship straight to you. Occasionally we hold goods, for example where you have asked us to wait until a renovation is finished, where a delivery has failed, or where several pieces are being consolidated.

8.2 Storage is free for 14 days from the date we tell you the goods are ready.

8.3 After 14 days, unless we have agreed a longer period in writing, storage is charged at $70 per week, per cubic metre of space occupied, or part thereof, calculated on the packaged dimensions. Charges accrue weekly and are payable before the goods are released.

8.4 If your project timeline means you need us to hold goods for longer, tell us and we will agree a period in writing.

8.5 Where goods remain uncollected and we cannot reach you, Part 8 of our Terms of Sale sets out what happens.

9. THINGS OUTSIDE OUR CONTROL

9.1 We are not responsible for late or failed delivery caused by circumstances outside our control, including adverse weather, industrial action, road closures, carrier failure or natural disaster.

9.2 We will keep you informed and work with the carrier to resolve it.

10. CONTACT

Biku Living & Design SLR Group Pty Ltd — ABN 44 635 191 007

Email: hello@biku.com.au Telephone: 1300 002 458 Postal: PO Box 9306, Gold Coast Mail Centre QLD 9726