Trade Terms & Conditions — Biku Furniture & Homewares
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Trade Terms & Conditions


Trade Discount Terms & Conditions 

Biku Furniture & Homewares offer a trade discount to Decorators, Designers, Architects, developers and Specifier’s for Residential and Commercial Projects. 

As a valued customer of Biku Furniture & Homewares, we would like to familiarise you with our processes to ensure that your experience with us is a satisfying one. Please feel free to speak with any one of our sales consultants if you have any further questions. 

Biku Furniture & Homewares reserves the right but not limited to; change the discount rates and discontinue one’s eligibility to Trade discount at any time without any prior notice. Biku Furniture and Homewares reserves the right to refuse Trade discount to any Trade applications. 

If you do not meet any/some of the criteria below and believe you should be able to access trade discounts, please fill out the form and call us on (07) 5538 0133 to provide further information to one of our sales consultants. 

We believe that every piece of furniture comes with a fabulous opportunity to create a unique story utilising creative expression to create purposeful design. We invite you to enjoy the Biku Furniture & Homewares difference. 

Biku Trade discount 

In order to receive our trade discount we require you to have; 

  1. Have an ABN/ACN with registered business name. 
  2. Have a Website and/or show proof of previous completed jobs (at least 3) 

Trade Discount Exclusions: 

  1. Pricing with included delivery or installation. 
  2. Clearance, seconds, refurbished, ex-demonstration or display products. 
  3. Pricing errors. 
  4. GlobeWest Products and other suppliers/products at the discretion of Biku Furniture & Homewares 
  5. Gift Cards and any buy now pay later products. 

Ordering Products: 

Quotations are valid for 30 days. Any alterations to the specifications of an item in the quotation are subject to a price review. 

If you cannot accompany your customer in-store you will need to notify us via email the customer’s name and contact number to receive trade discount. 

Inspection of your Products: 

You are required to inspect your products when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In any other cases you will be required to notify us in writing of any damage or shortage within 72 hours of delivery. We will not be liable for any damage to any of the products unless we are notified within the time period specified above. 

Note: Timber and other natural materials may change if placed in different environments, and timber grains & stains on such natural materials can differ between batches. It is the designer/customer’s responsibility to inquire about the nature of the finish. 

Your Right to Return Products: 

Unless goods are faulty, and we are duly notified as outlined above, we are unable to refund exchange or credit your account.  

All custom made items are non-returnable and non-refundable. Custom made is defined by the requirements to specifically manufactured goods that are not a stock item. 

All sale items are non-refundable and non-returnable. It is the clients responsibility to check sale items condition prior to collection or delivery. Items may be cleared due to defects and/or damage and are sold as is. 

No item is refundable unless it has a manufacturing fault and Biku Furniture & Homewares are unable to re-supply the item. 

Manufacturing faults refer to any structural defect in the workmanship and or material but do not cover misuse of the product which will be determined by Biku Furniture & Homewares. 

As all timbers are a natural product, variations in grain and colour are to be expected. No product is returnable or refundable due to natural variations. Careful consideration must be taken before purchasing to ensure the product has an appropriate finish to suit the intended use. It is the designer/customer’s responsibility to inquire about the nature of the finish. 

Our liability: 

We will not be responsible for ensuring that the products are suitable for a particular purpose unless it is self-evident or made known to us. 

Nothing in the contract will limit or exclude our liability for death or personal injury caused by our negligence or for fraud. If you are a consumer, then nothing in these terms and conditions will affect your statutory rights. 

If you have a large commercial project that may require additional consideration on price, you can contact us directly on 07 5538 0133 or email and we will have one of our account managers reach out to you to discuss the scope of the project.