Biku Furniture & Homewares standard order processing time is 3 – 7 days. By placing and order for goods you agree that your details, such as name, contact number, delivery address can be passed on those third-party couriers.

While we aim to get your order delivered to you within 5 – 10 working days, in the unlikely event of extended delays, we will endeavour to inform you. Any questions or follow up regarding delivery can be directed by emailing us at hello@biku.com.au

Before placing your order, make sure to check if:

• your new goods will fit where you want
• Please ensure that the access is appropriate for the furniture being delivered. This includes ensuring your doorways are wide enough to fit the product in, the item can fit upstairs or in a lift (if required) and that there is nothing blocking the path of the delivery in hallways, stairwells or driveways.

Most of our furniture comes as one piece and can weigh up to 200kgs and some cased more. It's important you ensure that there are no access issues before you purchase your product. Any issue with access may incur additional charges from the freight company.

If there are any access issues the courier company such as goods not fitting into a lift, the goods will be delivered to the ground floor.

All our deliveries are processed through 3^rd Part Couriers. Biku Furniture & Homewares can’t be held responsible if there is access issue when you receive your deliveries. If you send the product back to us, you will be responsible for any additional freight and storage charges. Biku Furniture & Homewares will not be able to refund the product. However, we will work collaboratively with you to find a solution. You can contact us at hello@biku.com.au

Most of Biku Furniture and Homewares goods are in one piece. In some instances, for example, Dining Tables will require some assembly. If you require the goods to be assembled, there will be additional charges you will be required to pay to the 3^rd party courier. If you require the packaging to be removed once assembled, there may be additional charges to be paid to the 3^rd party couriers.

In some instances, courier companies such as TNT are unable to deliver past the ground floor front door. This could be due to your geographical location. We will notify you of this, but you must agree to this when placing an order online and make your own arrangement to get the goods into your desired location.  

Biku Furniture & Homewares inspects and takes due diligence while packing your order to ensure it arrives in the best possible condition. All orders must be inspected upon delivery and any breakages or missing parts must be reported and photographed within 72 hours of receiving your order. You can email us at hello@biku.com.au

 

 

Biku Furniture & Homewares cannot be held responsible for late or failed deliveries for reasons outside our control e.g. third-party couriers or in the case of adverse weather conditions.

All deliveries will require a signature to ensure the parcel arrives in the hands of the correct person. This cost is included in the delivery fee.

• The delivery address is incorrect or unclear
• The tracking information for the shipment is showing it is in transit (or other such status that defines the item as yet to be delivered)
• The item was accepted or left at the delivery address according to the instructions supplied to the carrier

We reserve the right to refuse a claim under our Freight policy in circumstances where we believe that the item is not lost in transit, or the item has been delivered.