Biku Furniture & Homewares standard order processing time is 3 – 7 days. By placing and order for goods you agree that your details, such as name, contact number, delivery address can be passed on those third-party couriers.
While we aim to get your order delivered to you within 5 – 10 working days, in the unlikely event of extended delays, we will endeavour to inform you. Any questions or follow up regarding delivery can be directed by emailing us at email@example.com
Things to double check
Before placing your order, make sure to check if:
- your new goods will fit where you want
- Please ensure that the access is appropriate for the furniture being delivered. This includes ensuring your doorways are wide enough to fit the product in, the item can fit upstairs or in a lift (if required) and that there is nothing blocking the path of the delivery in hallways, stairwells or driveways.
Most of our furniture comes as one piece and can weigh up to 200kgs and some cased more. It's important you ensure that there are no access issues before you purchase your product. Any issue with access may incur additional charges from the freight company.
If there are any access issues the courier company such as goods not fitting into a lift, the goods will be delivered to the ground floor.
All our deliveries are processed through 3rd Part Couriers. Biku Furniture & Homewares can’t be held responsible if there is access issue when you receive your deliveries. If you send the product back to us, you will be responsible for any additional freight and storage charges. Biku Furniture & Homewares will not be able to refund the product. However, we will work collaboratively with you to find a solution. You can contact us at firstname.lastname@example.org
Most of Biku Furniture and Homewares goods are in one piece. In some instances, for example, Dining Tables will require some assembly. If you require the goods to be assembled, there will be additional charges you will be required to pay to the 3rd party courier. If you require the packaging to be removed once assembled, there may be additional charges to be paid to the 3rd party couriers.
In some instances, courier companies such as TNT are unable to deliver past the ground floor front door. This could be due to your geographical location. We will notify you of this, but you must agree to this when placing an order online and make your own arrangement to get the goods into your desired location.
Once your product arrives
Biku Furniture & Homewares inspects and takes due diligence while packing your order to ensure it arrives in the best possible condition. All orders must be inspected upon delivery and any breakages or missing parts must be reported and photographed within 72 hours of receiving your order. You can email us at email@example.com
When determining if your goods have been damaged in transit, our normal damaged in transit policy applies and will be assessed on a case-by-case basis. The best solution to any damaged goods during transit depends on how the damage occurred and we will work collaboratively with you to find a solution.
Biku Furniture & Homewares cannot be held responsible for late or failed deliveries for reasons outside our control e.g. third-party couriers or in the case of adverse weather conditions.
All deliveries will require a signature to ensure the parcel arrives in the hands of the correct person. This cost is included in the delivery fee.
Lost in transit
Determining if an order or item is lost in transit, Biku Furniture & Homewares will determine whether an order or item is deemed lost in transit at its sole discretion. We will conduct an investigation and attempt to find and deliver all item(s) and an item cannot be claimed to be lost in transit if:
- The delivery address is incorrect or unclear
- The tracking information for the shipment is showing it is in transit (or other such status that defines the item as yet to be delivered)
- The item was accepted or left at the delivery address according to the instructions supplied to the carrier
If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.
We reserve the right to refuse a claim under our Freight policy in circumstances where we believe that the item is not lost in transit, or the item has been delivered.