SHIPPING & DELIVERY
Shipping fees and times vary for products and are calculated based on the size and weight of your order and destination. The delivery price for each order will be displayed during the checkout process (products that are classified as heavy or high volume require individual quotes from our team... please email your enquiry to firstname.lastname@example.org), prior to payment and order confirmation and included in the total price of your order.
Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge.
Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.
Delivery time: Biku aim to dispatch all orders within 24-72 business hours of the order being confirmed & payment being cleared. If a product is not available for immediate dispatch this will be noted on the product listing. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. If for some reason there is an unforeseen delay in dispatch of your order you will be contacted via email. You are not entitled to cancel any order (or part of an order) if, for some reason out of our control, there is a delay in the dispatch of your order. You agree and acknowledge that from time to time delays can be experienced in dispatching orders.
Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
Delivery methods & locations: We work with a number of delivery partners and courier companies in order to deliver nationwide; in some cases this may be handed to a third party to ensure remote areas can be accommodated. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our online support team after your order is finalised.
Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door. This may vary dependant on the carrier selected to deliver your order.
We cannot deliver to PO boxes or Parcel Lockers because they’re usually too small to accept most of the items we sell. Most of our goods are delivered by courier or specialist furniture carrier directly to your door.
Our delivery partner may leave a card at the address and you will need to pick up the delivery from your an Australia Post outlet or contact the courier company to arrange for re-delivery. We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.
You agree to pay any shipping and handling charges presented to you at the time you make a purchase.
You agree that items labelled with 'Not included in flat rate shipping - contact store for quote at $0.00" require a personalised freight quote by a member of our online team.
We deliver most products Australia-wide. In some cases, we will only be able to deliver products in metropolitan areas.
We are not able to accept orders for international delivery at this time.
Delivery failure: It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances, we will refund you the price of your order, less the delivery and handling fees incurred by us.