1. Special Orders are for products that are made according to your unique requirements or for Goods which are not currently stocked but which may be available to us on special order (like colour variations and sizes) or for Goods that are ordered under sale promotion (like 30% off RRP)
2. As Special Orders are custom made, modified or specially ordered, certain additional Terms & Conditions apply including:
* Cooling Off Period of 48 hours applies to Special Orders. You may cancel your Order and obtain a full refund of your payment at any time during the Cooling Off Period. However if you do not cancel within the Cooling Off Period, your Order is confirmed and your Payment is not refundable in any circumstances
* Full Payment is required on order placement which is non-refundable after the 48 Hour cooling off period
* The Payment must be paid in cash or credit card (not on Interest Free terms).
* Holding charges may apply if you fail to arrange for collection or delivery within a reasonable time of being notified of availability
2. Please also note that delivery of Special Orders may take a minimum of 10-14 weeks and that the timing of any replacement or repairs under our Quality Guarantee are subject to similar time frames.
Reclaimed and Natural Materials
1. Our reclaimed furniture ranges are produced by recycled and natural materials and handmade no two are alike and may vary in colour, size, surfaces, shape and finishes and repair areas from a the original use of the timber, these are purely characteristics of the nature of these ranges.
2. We do not deems these perfect imperfections as faulty and we recommend asking for images of any reclaimed Special Orders.